22 Aug

A Look at the Products We Use

One of the things we ask people to do when setting up Expedition for the first time is select all the SaaS products they use from our product database. It’s a simple process, but it can be eye opening. Most people find they are using many more products and services than they originally thought.

The upshot of this exercise for the user is they quickly end up with something useful they can share with others. In just a few minutes they have a consolidated view of their development infrastructure which everyone can start contributing to.

We of course use Expedition internally and have our own product catalog that we maintain. We realized it would be helpful to allow others take a look at our catalog to learn more about how we work and get a better idea for how we use Expedition. Here is the current list of the products our team manages in Expedition:

This list will undoubtedly be changing over time and we’ll continue to provide updates to it. We will also build on this by sharing things like our product guides and onboarding documents that are based on the products and services in this list.

If you have any questions or feedback we would love to hear from you: team@expeditionsoft.com.

09 Jun

Onboarding goes beyond the HR task list

With the beta launch of Onboard now in full swing we’ve been able to spend the past couple of months observing how product features are being used and collecting detailed feedback from users. If you’ve never released a new software product from scratch, the beta process is a humbling yet critical process to go through as it inevitably leads to additional discoveries that improve your product roadmap.

When choosing the features to include in the Onboard beta we focused primarily on process automation for new hires. It included things like importing accounts, setting up the company SaaS product catalog, and assigning users to products and teams.

Last month the time arrived to begin onboarding new hires for our beta customers and (drum roll please…..) gaps in the product slowly began to reveal themselves (sad trombone). On the bright side, it was apparent we were on to something. The problem we set out to solve was a real one. It turns out what we had done was put in the pipes to help get new hires setup quickly, but this was only the beginning.

We’re discovering the journey a new hire takes is a longer and more complex process than companies plan for. It requires effort that goes beyond powering through an HR checklist. If you think about it, what you have is a person, who under immediate pressure, needs to understand the mechanics of the unfamiliar environment they’ve just landed in.

They need answers to things like:

• What tools does the company use? What do I need to know about them?
• How do I get access to these tools with the least amount of BS required?
• I already know how to do task X-Y-Z, but how does this company do task X-Y-Z?
• Where are the bodies buried? Who can explain why?
• How can I figure all this out quickly?
• How can I start making contributions right now to prove they hired the right person?

What’s interesting is that the answers to all these questions are different for every team out there. We’re finding every organization has a unique SaaS fingerprint that’s a reflection of how they work, how they collaborate, and how they make decisions.

The challenge for companies is this, none of these concepts are things that can be quickly communicated in a new hire packet during orientation. The most amazing slide deck in the world won’t provide this specific level of knowledge. The best way for a new hire to be successful is to begin doing meaningful work right away, learning by figuring things out, and through the support of their peers. The companies of the future that understand this will be the ones who are most successful.

To wrap things up, instead of being disappointed by not nailing it right out of the gate (ROFL), we got even more excited. Like 10x excited. We’re starting to think more deeply about the long-term future of Onboard and the impact we can make on the way we work. As a result, our roadmap has expanded to include some really interesting new concepts for how to connect users, products, and processes within a company. It’s a big challenge, but it’s one we’re confident we can solve and so we are building the tools to prove it.

If you have any questions please feel free to drop me a line: ross@expeditionsoft.com.

21 Mar

It’s Time to Get Onboard

Welcome to the pre-launch of a new user access management tool designed for businesses that run all of their software in the cloud. This post will help you understand a little more about the problems we are solving, an overview of the solution, and information about how you can get early access.

The Problem

The problem we’ve set out to solve is simplifying the messy process of setting up new team members with access to the large number of cloud based apps they use everyday at work.

The “urban sprawl” of cloud based apps has created a situation where there is not a simple way to do things like:

  • Setup new employees with user accounts across all products.
  • Maintain a list of who has access to which products.
  • Request or Revoke access to any given product.

Our team personally experienced the pains of trying to manage all of this using email, spreadsheets, and duct tape for far too long before deciding it was time to build a better solution.

The Solution

Onboard provides a quick and easy way to get a new team member setup with access to all the products they need. You can think of it as a process automation tool for user access that’s powered by a collection of robust API integrations working for you behind the scenes.

Some of the features shipping in the first release include:

  • Synchronize data with your GSuite user directory.
  • Organize your company using Teams.
  • Manage your products and assign access to teams.
  • Create custom checklists to help new users get setup faster.

Once you have everyone Onboard they’ll have access to a personalized dashboard which can be used to launch apps, receive product updates, and collaborate with team members. It’s like mission control for the cloud.

Interested in joining our early adopters group?

While we are in pre-launch mode we’re looking for early adopters to help test the product, provide feedback, and help shape our roadmap.  Ideal companies for this program should have roughly these characteristics:

If this sounds like you, and you’re looking for a better way to manage user access to the cloud based apps used to run your business, please sign up for the beta here and we will be in touch with you soon.